Jeff Douglass — CEO of Wyndham Capital Mortgage
“Years ago when we first on-boarded Dale, we were doing an abysmal 1.9 loans per LO. We took that number to nearly 10 (9.5) in about 2 years.
“We had a typical D2C shop with some top producers and mostly average LO’s. Dale helped us over time get the right people to stay on the bus while adding the right types of LOs.
“We also developed a mortgage banker school that Dale would teach at for at least once but usually twice during the 3 month ramp up. Expectations have always been exceeded.
“In today’s market we are still averaging over 8 loans per LO with 62 LO’s and more than half of our volume is purchase strictly D2C (100%).”